Frequently Asked Questions

We’ve responded to some of the questions we receive the most below. If you don’t see the question or answer you’re looking for here, please feel free to contact us.

How do I get started or signed up to use Loadshop?
Signing up is easy – simply click the sign-up button and fill out the required details regarding your carrier authority. Once registered, a member of our team will contact you to confirm details and, if approved, provide you access to the Loadshop marketplace.

What does it cost to sign up?
As a carrier, there is no cost to sign up for a Loadshop account or book loads on the platform – and no hidden fees.

Why do you need my banking information?
We pay carriers via direct deposit (EFT), so we need your account information to know where to send your money.

I signed up – why can’t I access the Loadshop marketplace?
Once you’ve signed up, it takes a little time (24 to 48 hours) for our team members to contact you and confirm your account information before you can access the Loadshop marketplace.

What types of freight could I be hauling?
We currently work with dry van and flatbed shippers, but we’re working every day to add new shippers, lanes and equipment types to our network. If you don’t see anything that meets your needs today, we encourage you to sign up and create your favorite lanes now to be notified as soon as they’re posted.

Can brokers post loads to Loadshop?
No, we have a zero-tolerance policy in place to keep brokers from posting and booking loads, so you can rest assured you’re working directly with the shipper, or the managed transportation company they hire when using the Loadshop network.

Are you a broker?
No. While our parent company, KBX, has its brokerage license, Loadshop is not a traditional broker load board. Shippers post loads to our marketplace with visibility for carriers to clearly see. There are no brokers or hidden fees - just instant booking and increased transparency. 

How soon will I be paid?
The fastest way to get paid is by setting up quick pay, which takes 7 days from delivery at 1%, or via auto-pay with Net 30 payment terms. There are more standard payment options available if you prefer to submit an invoice.